The company Scania sells its vehicles in more than 100 countries, and its activity in Poland inaugurated in 1995. In addition to reliable trucks the company has created a developed network of 35 service stations that evenly cover the entire country.
Our goal was the realization of the project, which in addition to opening a new distribution channel, such as e-commerce, will also enable the ordering of packages and services.
Scania - first in Poland - opened the expanded service e-commerce, where you can order parts for cars. The website allows you to build databases and active communication with Scania's customers. The site is connected to another workshops, that receive service requests and are also involved in delivering products ordered.
When designing the application, we proposed to use of our own CMS system that was able to meet all the demands of the customer, both in terms of implementation of the sales and service packages. The customer had specified expectations, which at the joint meetings were modified to the current solutions. Creating mockups together, defining the functionalities and discussions about threats led to the specification containing a set of guidelines for the project.
The solution is characterized by extensive rights for operators management who in many places in Poland are fulfilling customer orders at Scania. The website is equipped with mechanisms discount, which should help improve the conversion.
The application is hosted on a server in Media4U.
Cluster solutions guarantee improved service availability.
To raise the standard of service and speed up communication with customers, Scania uses our own tool Smartmail. Each workshop accepting service requests and delivering products is connected to the application, so that email communication with customers is possible from any place with access to the Internet.